HOW TO BOOK
Advance booking is essential. In addition to online, bookings can be made only through UK Railtours by any of the following means:
BY PHONE: on 01438 715050 (09.00 to 17.00 Monday to Friday).
BY POST: UK Railtours, PO Box 350, Welwyn, AL6 0SR.
Bookings will be acknowledged on receipt, usually by email. Tickets then are posted about eight days before departure, along with finalised timings and seat reservation details.
We accept payment by credit or debit card or by cheque. Full payment is due at the time of booking although, if the total amount exceeds £100, you can on request pay a deposit of £50 per person with the balance due six weeks before travel. The balance will be charged to the same card as the deposit, without further reference, unless specific instructions are given to the contrary.
Applications for refunds including transfers to other dates or itineraries can be accepted up to two weeks before the date of travel less an administrative charge of ten per cent of the total ticket price but after then no refunds or transfers are normally available. In the unlikely event of a trip being cancelled all monies shall be refunded but no other liability shall be incurred.
All advertised timings remain provisional until tickets are posted. They should be treated as a general guide only.
MEALS AND DRINKS
In First Class Dining accommodation your meals are included in the tour price and drinks are charged as extras. In line with usual restaurant practice we do ask guests not to bring their own drinks. On Belmond Northern Belle and British Pullman excursions drinks are also included, as shown. Dining accommodation is not considered suitable for children. Meals comprise a series of fixed courses so we do need to know, when you book, of any special diet requirements or dislikes for all your party. Only then can the chef obtain and prepare suitable alternatives. We are unable to provide meals that require particular religious observance.
In First Class Dining or Non-Dining, also on the Belmond Northern Belle, if two of you are travelling you will be sharing a table, opposite two other guests. Alternatively a separate ‘table for two’ may be guaranteed for a supplement of £40 (£50 on main line steam tours). These tables tend to become fully booked early.
MAIN LINE STEAM
For tours using 60163 Tornado we act as agents for the A1 Locomotive Trust. Whenever steam traction is advertised we reserve the right to offer an alternative steam loco should circumstances require. In the event of a loco failure at short notice and it becoming necessary to use a diesel or electric loco, a goodwill credit of £20 (Standard Class) or £30 (First Class) will be available. No other liability will be incurred nor will refunds be available.
We are sorry but pets and bicycles are not accommodated. Smoking is not permitted in any part of our trains, nor on railway stations or connecting coaches.
OPERATING ON THE RAIL NETWORK
Our trains operate within the limitations of the national rail network. All advertised details are given in good faith on the basis of information supplied by the railway authorities, but we cannot accept responsibility for changes imposed outside our control. Many factors can affect the running of trains so punctuality and any implied onward connections cannot be guaranteed. Passengers are carried in accordance with the conditions of carriage of the Train Operating Company.
MAKE UP A PARTY
We would be delighted to discuss group discounts for parties of twelve or more. Early application is essential.
ARE OUR TOURS RIGHT FOR YOU?
Ideally we would like to welcome everyone aboard our trips, but as with all activity days out or longer breaks there are some practical limitations which need to be considered carefully – before you decide to book. Our tours vary, but many involve quite a full day which some might find tiring. Most trips require a fair amount of walking at stations, as venues and coach connections are sometimes a few minutes walk away from the train, not necessarily on the level or step-free.
Most of our excursions utilise heritage carriages that do not permit access by customers in wheelchairs. Many stations have platforms shorter than the train, and you need to be able to walk easily through the train in order to join and alight as required. Station stops are often of one or two minutes duration only, so as not to disrupt other train services. Some stations at which we stop have platforms accessible only by a subway or a footbridge, with no alternative to stairs. We’ve no wish to frighten people away unduly and most people will have no problem, but neither do we want to cause disappointment and distress to anybody on the day.
TOURS OF MORE THAN ONE DAY
We occasionally operate tours including overnight accommodation (e.g the Edinburgh Tattoo). Places for these tours are reserved on payment of a deposit of £100 per person, with the balance payable eight weeks before the departure date. On these excursions refunds can be entertained up to the date on which the balance is due, less an administrative charge of £25 per person. After then a cancellation fee of 25% of the total cost is payable, but no refunds can be entertained less than two weeks before departure. We do require every guest to hold appropriate travel and cancellation insurance.
UK Railtours and Hertfordshire Railtours are trading names of JM and CE Farrow. Registered address: Gary J Cansick & Co (Chartered Accountants), Janelle House, Hartham Lane, Hertford, SG14 1QN.