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Thank you! Some feedback from customers


Just a brief note to say thank you so very much for a fantastic day out yesterday on the Golden Arrow – we had a fantastic day and could not have been better looked after by your own people, those from the Belmond Pullman and not forgetting the 35028 Clan Line team too.

M Harrington

September ’17


I would just like to say that my family and I had a wonderful rail tour to Bath on the 26th August, the on board staff kept us amused and worked tirelessly to ensure that everything was perfect.

The comfortable MK 1 FO was a joy to travel in plus special mention must be made of the kitchen staff who provided the best breakfast that we have ever had on a train and also provided an evening meal the quality of which would not have been out of place on the Belmond Pullman.

Thanks to all concerned.

Mr and Mrs Johnson

September ’17


Just a quick email to say how much my wife and I enjoyed the trip on the Belmond Northern Belle to The Edinburgh Military Tattoo last weekend. The service and the food were excellent and we have recommended it to several friends already for next year.

N. Mercy

August ’17


Hi, many thanks for my first experience on a UK Rail Tour last Saturday 18th of February, I travelled with a group of six from the Mid Hants Railway in deepest Hampshire. The whole day was fantastic from the drink flowed in great proportion, the service and food was very enjoyable. Nothing was too much trouble for your on board staff, apart from being 10 minutes late returning to Euston. But as a railway volunteer I understood this hic-up.
Hope to meet the Team again on another Rail Tour in the not too distant future.

R. Wood

February ’17


My husband and I travelled on the Red Rose trip to Shrewsbury last Saturday.
Although the weather was grim we really enjoyed our day. We thought it was well organised and the on board catering was excellent.

Mrs P Coombs

February ’17


May I congratulate you on a very enjoyable trip yesterday 11th February to Shrewsbury behind Tornado. The food and service were excellent and the journey very comfortable.

P and A Crawshaw

February ’17


I have been on many trains, in the UK and abroad and on many rail tours in the UK, often with first class dining. Our recent trip to the Grassington Dickensian Festival was by far and away the best trip I’ve ever been on. Great carriages (we were in the Bee themed Belvoir – named after the castle), truly lovely and attentive staff and great food. Yes it was pricey but it was worth every penny. We went on a UK Railtours chartered trip, so it was a little bit cheaper than going with Belmond directly. Grassington, in the Yorkshire Dales at Christmas is very welcoming and festive.

Gary T

December ’16


 

Thanks to all concerned with the Armada tour with the Belmond Northern Belle on Saturday 22/10/16.
This was our first trip on this train, having been on many of your other tours and we both thoroughly enjoyed it. We have no hesitation in recommending to our friends and family. Thanks again for a most enjoyable day on the train and the boat trip.

D and C Hewerdine

October ’16


 

r.e. The Purbeck Adventurer

Fabulous timings, fantastic food, fortuitous weather, friendly staff.
A really great day for which many thanks for our memorable 51st wedding anniversary..

D.Scrivener

September ’16


 

I would like to say how much I and my husband and friends enjoyed our day on The Purbeck Adventurer Yesterday.

The organization was 100% , the food wonderful and the staff were very pleasant and helpful from the time we boarded the train until we reached our final return destination.

Please pass on our thanks to everyone involved in making the day so enjoyable.

M. Harris

September ’16


Just a note to say how much my group of 4 enjoyed the Northern Belle trip to Edinburgh over the weekend.

We had set our expectations high but they were well exceeded. The whole weekend was expertly organised by Belmond and yourselves. The ambience of the train made the journey very relaxing. The efficiency and friendliness of the staff along with the quality of the food made it a very memorable experience for all of us (in a good way of course).

The Sheraton was excellent and the Tattoo was outstanding, The location of our seats could not have been better.

We enjoyed our visit to the Bo’ness Railway and the opportunity to spend some time in the Museum. On our return to Edinburgh we made good use of our free Tour Bus tickets which were much appreciated.

R.Foster

August ’16


 

I should like to thank you for the wonderful trip on Saturday to Northumberland to celebrate my Husband s 70th birthday. We travelled first class dining and the food was literally first class as were the waiting staff.

L. Helm

June ’16


 

This is just a quick note to commend you on your trips. I have been on several of yours and on many with one of your competitors.You have two distinct advantages if I may say so.

Your catering is much quicker than that given by them (I usually travel on the Pullman) and secondly your Pullman carriages do appear to be the real thing whereas the competitor provide as their description says, Pullman Style carriages.

Trevor

May ’16


 

We were fortunate enough to travel with the UK Railtours once again, in association with Belmond British Pullman last Saturday, 14th May and had a wonderful day travelling to Minehead and return

We would like to compliment the UK Railtours Staff and British Pullman personnel for looking after us so well. Nothing was too much trouble

We hope to be back travelling with UK Railtours in the near future

Thank you once again

Maralyn and Brian

May ’16


 

We just wanted to write to thank you for a fantastic day on 12th March.

 It was pleasure, relaxation and enjoyment from the moment we boarded the train.  We met some very nice people, enjoyed the train journey in very comfortable seats and were utterly impressed by the sheer efficiency and organisation of the entire thing.  All the staff were courteous, efficient and extremely hard working.  We all really appreciated the attention to detail, right down to the provision of bags for taking the floral table decorations home and the leaflets explaining the journey.
 
Many, many thanks once again.  We look forward to our next trip with you.

Katy and Barry of Warminster

March ’16


 

Just to say how very much we enjoyed the trip. The running of ‘Tornado’ was most impressive. We were also most impressed by the care and organisation of UK Railtours, even getting the coach driver to play recordings of Elgar’s music on the trip to his birthplace.

G and E Wright

February ’16


 

We were on yesterday’s trip to Worcester. As ardent steam fans this was ‘just what the doctor ordered’; an all steam day, no diesel interference, beautiful scenery and a reasonable amount of time in Worcester. 60163’s performance was superb and Wendy being a covenanter had a large smile all day.

Thanks again for a lovely day and for keeping the day diesel free. I shall copy this over to the A1 guys as they worked so hard as well to make it all work.

N Berry

February ’16


 

I would like to again praise the excellent customer service provided by all the staff at UK Railtours. I always get speedy confirmation of my bookings. In addition, if I telephone you with a query, no matter how trivial it may be, it is always answered politely, efficiently and positively.

My wife and I have traveled with you for many years, even going back to the former Hertfordshire Railtours days, and still find you the best of all the train excursion operators that we deal with.

I look forward to celebrating my 70’th Birthday, which is later this year, on one of your Brighton Belle excursions!

G Frid

February ’16


 

We very much enjoyed our trip to Beverley on Saturday. We had never been there before and found it to be a delightful town with the added bonus of a spectacular  Minster where the clergy were very welcoming and the choir excellent.  Needless to say we must also thank you for the very generous 1st prize in your raffle.

We look forward to using this on a future trip. 

Many thanks and a Merry Christmas to you all.

A&M Hay

December ’15


 

We just wanted to record our heartfelt thanks for this tour. The route was brilliant. The service was superb. The food was excellent. And you even managed to get the sun to shine. With apologies to ‘Ronseal’, one might say “You did MORE than it said on the tin”

And this was all before Operation Retrieve My Keys. Your team swung into action and my keys were safely delivered by train less than 24 hours later. An amazing achievement.

Thank you John. Thank you Liz. Thank you Team UKR.

H&F Maslen

December ’15


 

Hi, I’d just like to say that we really enjoyed The Silver Jubilee Talisman with Tornado last Saturday. The food & service in dining was superb, everyone was very friendly, an excellent trip. Thank you for a lovely day.

J&C Walker

October ’15


 

 Just a quick (slightly belated) thank you for the excellent IOW trip last Saturday.  To my mind it was well planned, an excellent itinerary, and well managed by your staff.  Cannot really credit you for the nice weather, but it was the best excursion I’ve done and the harbour trip was also very well done.  A credit to you all!

J Stead

September ’15


 

Not an enquiry just a thank you for an excellent day on the Ticket to Ryde tour topped by winning a raffle prize on the return journey.
It amazes me how so much can be timed to the second on these tours and that hours must be spent organising them.
Again thank you and I look forward to finding myself on another one of your tours in the future.

M Perman

September ’15


Thank you to all of your staff, and particularly to the excellent catering team for making the tour so enjoyable, the hotel was ideal as well . we also had a very good couple sitting opposite us, and as we got talking discovered that we had a lot in common. 

Once again thanks for an enjoyable and very well run 3 days. Keep up the good work.

 E Bailey

August ’15


 

Just a quick email to say what a fabulous time we had on the trip to Scotland. Right from the start we were looked after and all the staff, your own and the catering team were fantastic. The menus were well thought out and had a Scottish twist!! We are really tired today but have lots of great memories to talk about. We will certainly be travelling with you again. Many thanks for a great adventure.

J and D Hogben

August ’15


 

I just wanted to say what a great day I had on Saturday and would like you to pass on my sincere thanks and congratulations on a well organised and thoughtful tour to you and everyone involved in making the day happen. It is one of the best if not the best Railtour I have been on. I am also grateful for the opportunity of going at short notice and am certainly glad i did take up the chance. Thank you also for selecting a good seat for me as I couldn’t have wished it better for a forward facing window seat for most of the trip.

S.Ferguson


 

I would like how much I enjoyed coming on the English Bulldog railtour on Saturday 09/05/2015, and visiting the Gloucestershire Warwickshire Railway. As I have childhood connections with the Cheltenham area it was a particular pleasure to travel on the steam train to Cheltenham Racecourse. It was also a delight to see the beautifully reconstructed Winchcombe Station – it was worth going on the railtour just to see that! Certainly, the Gloucestershire Warwickshire Railway has come a long way from when I first visited the railway in 1985! It was then just a short length of track coming out of Toddington Station. Hopefully this railtour could be repeated sometime in the future, perhaps when the railway extends to Broadway. I hope to come on more trips with UK Railtours in the future, maybe to one to the Isle of Wight.

A.Cook

May ’15


 

Hello All, Just to say a huge thank you for a fabulous trip to Scotland over the bank holiday. We have travelled with you since 1987, firstly when our own children were in their teens, and this time with our grandchildren. They were enthralled with the whole trip.  Thank you for your wonderful efforts to bring Ellie”s school bag back to her side when she left it in the hotel, that service was beyond wonderful. Our grandson Alex has been ill with Chronic Fatigue Syndrome and for the first time in many months he started to “sparkle” again and enjoy himself. We are now saving our pennies again ready for a day trip in your splendid company. Thank you again.

P.Jackson


 

Good Afternoon, I would just like to say just how much my family and I enjoyed the Javelin rail tour on Saturday.  The journey was smooth and exhilarating and the last high speed section seemed just as quick as Eurostar. South Eastern presented a professional smooth running operation with helpful staff and the Rail Gourmet service was faultless.  The commentary was superb and well delivered with phenomenal detail, and for me made the trip and highlighted how rail travel has the ability to enable the traveler to journey through time and in some ways visit the past, which is made even more memorable on such a modern train.  We are now looking forward to Chatsworth.   Well done to all involved.  

J.Johnson


 

Good morning, I am writing to say how much I enjoyed ‘The Silver King’ excursion yesterday. Lovely train, a great day out, good food and I had a good look round The Engine House Visitor Centre at Highley Station. I would like to thank everyone for making it all possible.

A.Holloway


 

As a passenger on your Silver King I would like to express my admiration of such a wonderful trip. Your staff worked hard and did a superb trip. Full marks. Also the ultra warm welcome at Marylebone by the greeter from the S.V.R. was a delightful touch.

G.Corry


 

Hi I just wanted to say thank you for such a lovely day my husband and I had yesterday 10th October on our trip to Norwich. Apart from being lucky with the weather the trip was, as usual, most enjoyable especially as we were steam hauled. The catering was its usual excellence and the staff great.

J.Jackson


 

I just wanted to say how much I enjoyed Saturday’s trip, 13 Sept from Waterloo to Salisbury with Braunton, excellent Running along the Main line outbound all the way to Salisbury and on parts on the return journey too. The timings were very civilized too. If only all rail tour trips could be like that. Hopefully you can repeat that trip again next year, maybe going on the direct fast main line in both directions? Looking forward to next weeks trip to the Isle of Wight with you.

S.Gould


 

Having been on consecutive Sat. trips to The Isle of Wight and to Beamish I felt I must actually take the time to say how much we enjoyed both outings. So much work goes into making everything flow smoothly. As always the attending staff were great in their different capacities and still smiling at the end of long days. Excellent value and itineraries. Loved the trip around Portsmouth harbour and the I.O.W. steam train/museum was superb. Big THANK YOU to all concerned.

J.Bareham