BOOKING INFORMATION
 Advance booking is normally essential. Occasionally we can take ‘pay on the train’ customers but please call us the day before to check. All fares include a reserved seat. Bookings will be acknowledged. Tickets are forwarded about eight days before departure, along with finalised timings and reservation details.
ALL TIMINGS IN THIS BROCHURE ARE PROVISIONAL and are intended only as a guide. Pets, bicycles and non-folding wheelchairs are not conveyed.
Applications for refunds (including transfers to other dates or itineraries) can be accepted up to two weeks before the date of travel (less an administrative charge of ten per cent, minimum five pounds) but after then no refunds or transfers are normally available. In the unlikely event of a trip being cancelled all monies shall be refunded but no other liability shall be incurred.
Smoking is not permitted in any part of our trains, nor on connecting coaches, boats etc. First Class dining accommodation is not considered suitable for children. Where Standard Class junior fares are shown, these apply to those under 16 years. Standard Class accommodation includes a buffet car selling drinks, sandwiches and other light refreshments.
First Class dining accommodation includes meals as described. Wines, beers, spirits and soft drinks can be ordered from the wine list and are charged as extras (usual credit and debit cards are very welcome). In line with usual restaurant practice we do ask guests not to bring their own drinks.
Usual credit and debit cards (but not American Express) are welcome for postal and telephone bookings. If you place a telephone booking but wish to pay by cheque we will issue a reference number and hold your seats for seven days. The reference number should be entered on the booking form.
All details in this brochure are given in good faith on the basis of information supplied by Network Rail and other railway authorities, but we cannot accept responsibility for changes imposed outside our control. Many factors affect the running of trains so punctuality and implied onward connections are not guaranteed.
Your contract is with Past-Time Rail Ltd (registered office: Torrington House, 47 Holywell Hill, St Albans, AL1 1BR) who operate in co-operation with UK Railtours and rolling
IMPORTANT DIFFERENCES FOR WEEKEND EXCURSIONS TO SCOTLAND
Bookings for excursions which include overnight accommodation must be made using the special booking form only. Places are reserved on payment of a deposit of £75 per person, with the balance payable six weeks before the departure date. On these excursions, refunds can be entertained up to the date on which the balance is due, less an administrative charge of £25 per person. After then a fee of 25% of the total cost is payable, but no refunds can be entertained less than two weeks before departure. Please bear these conditions in mind when considering travel and cancellation insurance. For your own peace of mind, we strongly recommend that you do take out such insurance. For those customers who do not already hold an annual travel policy, information on combined travel and cancellation insurance is available at Post Offices. The full benefits of cancellation insurance are normally available only if the policy was in force at or close to the time of booking.
Current EU package regulations require us to include the following statement in respect of tour packages of more than 24 hours in duration. Monies are held in a trust account until completion of the excursion. If you have any problems during the trip please speak initially to the Chief Steward or Train Manager who will do everything possible to help. If the matter cannot be resolved please write to Past-Time Rail at the address above.
| 